General information about our accommodation and facilities.
Q: What time is check-in and check-out?
Check-in is any time after 2:00pm. If units are ready an early check-in can be arranged at no extra charge.
Check-out is no later than 10:00am. Late check-out may be available at an hourly rate. Ask at the front desk, preferably the day before departure.
Q: Do you require a security bond upon check-in?
Yes we do.
A valid credit card will be pre-authorised for $300. A debit card will have $300 charged and this will be refunded after the unit is checked and cleaned. A $300 cash bond may be taken, but this cannot be returned to the guest until the unit has been checked and cleaned. This usually means returning a cheque refund in the mail.
Q: Are there lifts at Marriner Views?
Our two lifts ensure that wait times are limited. Each floor has only two units.
Q: What are your office hours?
Monday to Friday 8.30am – 5pm
Saturday, Sunday, Public Holidays – open only as required
House guests can contact the Manager outside of these hours on the contact mobile number at the front desk or by the external intercom to the Manager’s unit.
Q: Is after hours check-in available?
Yes, there is a secure key safe on the wall to the left of the front door. Please contact us if you are going to be late and we will provide the safe code. If we have been unable to contact a late guest, we will have a note at the front door in the guest name providing instructions of what to do. If you arrive late without the code and you cannot see a note, use the intercom to contact the Manager’s Unit or ring the Marriner Views telephone number 5538 4333.
An envelope in the safe with your name on it will have your keys, a registration sheet and a welcome letter inside explaining where your car park is and how to use the keys.
Please complete the registration sheet and return it to the registration desk the following morning.
Q: How often are the apartments serviced?
As the apartments are fully self-contained they are not serviced daily.
However if you stay for 8 nights or more, your apartment will receive a weekly service including a change of linen. If you require extra linen during your stay this can be organised for a charge.
Q: What does self-contained mean?
Self-contained means that guests provide all their food, grocery items, toiletries and consumables. The full kitchen means that all meals can be prepared in the unit. Washing and ironing can done by the guest.
We expect that guests remove their rubbish, wash the dishes and leave the apartment tidy on departure. Failure to do these will result in extra cleaning charges that will be passed on to the guest.
This policy is standard for all self-contained apartments on the Gold Coast.
Q: What is supplied in the apartments?
The apartments are supplied with a starter pack which consists of toilet rolls, soap, shampoo, dish washing liquid, laundry powder and tea/coffee/milk.
All of the apartments have a full kitchen (fridge, oven, microwave, stove top, crockery), full laundry facilities (washing machine, dryer, tub), iron/ironing board, clothes airer, vacuum cleaner, flat screen television and extra pillows and blankets.
Q: Is there car parking available?
Yes, each apartment comes with one undercover secure car space. Enquire at the front desk about additional parking options.
Q: Is WiFi access available?
We offer a free wireless Internet data allowance to all of our holiday guests. Just request setup and data allowance details at the front desk.
Q: Is the pool heated?
Yes, all year round to about 26 degrees.